Privacy Policy

At GSMKoop.be, operated by SKI EUROPE, we value your privacy and are committed to safeguarding your personal data. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or make a purchase.

1. About Our Data Processing

We process personal data only when necessary to provide our services and in full compliance with the EU General Data Protection Regulation (GDPR).

Webshop Platform

Our store is powered by WooCommerce. Our hosting services are managed by trusted third parties who may have technical access to certain data but are contractually forbidden from using it for their own purposes.

Hosting & Security

We use Cloudflare for hosting optimization and security. Cloudflare processes personal data on our behalf to protect the website and ensure performance but does not use this data independently.

Email & Newsletters

We use SendinBlue for transactional emails and newsletters. All order confirmations and communications are sent via SendinBlue’s servers. Each marketing email contains an unsubscribe link to opt out at any time. SendinBlue does not use your data for its own purposes.

Payments

Payments are processed securely through Stripe. Stripe receives customer details (name, address, payment data) solely to complete your transaction. They apply advanced encryption and may process anonymized data for service improvements.

Reviews

We work with WebwinkelKeur and TrustPilot to collect verified customer reviews. These platforms may contact you to confirm authenticity or gather feedback. Your review data may be shared with us to link reviews to actual orders.

Shipping & Logistics

For order delivery, we share necessary information (name, address, contact details) with our logistics partners Bpost (Belgium) and PostNL (Netherlands). Data is used only for completing deliveries. Subcontractors, if involved, receive only essential delivery data.

Accounting & Administration

Our accounting is managed through MoneyBird. Customer details necessary for invoices and bookkeeping are processed securely and kept strictly confidential.

External Sales Channels

When purchasing via Bol.com or other partner platforms, relevant order data is shared with us for fulfillment. We handle this information with the same level of protection as orders placed directly on our website.

2. Purpose of Data Processing

We process your personal data exclusively for:

• Order processing and delivery
• Payment handling
• Customer support and communication
• Legal and administrative obligations (e.g., invoicing)
• Customer reviews and service improvement

We do not sell your data to third parties. Marketing communication will only be sent with your explicit consent.

3. Automatically Collected Data

When visiting our website, anonymized technical data (such as IP address, browser type, and device details) may be collected to improve functionality, enhance security, and optimize your shopping experience.

4. Legal Compliance

In cases of tax audits, fraud investigations, or legal obligations, we may be required to share specific personal data with government authorities.

5. Data Retention

We retain your personal data only as long as necessary to provide our services. – Customer data is stored for a maximum of 2 years after the last transaction, unless longer retention is legally required (e.g., invoices are retained for 7 years for tax purposes). – You may request earlier deletion, provided no legal obligations prevent it.

6. Your Rights (GDPR)

As a data subject, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your data, unless required by law.
• Right to Restriction: Request temporary suspension of processing in certain circumstances.
• Right to Data Portability: Request your data in a portable format to transfer to another provider.
• Right to Object: Object to processing based on legitimate interests or direct marketing.

Requests can be sent to our privacy officer at info@gsmkoop.be. For security reasons, we may verify your identity before fulfilling requests. We will respond within 30 days.

7. Data Security

We apply strict technical and organizational measures to protect your personal information from loss, misuse, unauthorized access, or disclosure.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. If significant changes affect how we process your data, we will notify you by email.

9. Contact Information

SKI EUROPE – GSMKoop.be
Avenue Reine Astrid 76
1410 Waterloo, Belgium
VAT: BE0810.015.524
Business Registration: 0810.015.524
Phone: +32 465 16 89 34
Email: info@gsmkoop.be

Privacy Officer Contact

Name: Mitra Khodadadian – SKI EUROPE
Email: info@gsmkoop.be